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Sentia protocol regarding the Corona pandemic

24 March 2020

Based on the current development of the COVID-19 (Corona virus) pandemic, we would like to inform our clients and partners about the current contingency plan of Sentia. The aim of this plan is to ensure the health and well-being of our employees, our customers' operation and service and to act accountable during a challenging situation for our society.

Business Continuity

Despite the recent announcements from the Danish authorities regarding tightened guidelines about travel activity and reduction of meeting activity, Sentia will continue to maintain its operational security and service level.

Reliability is absolutely core of Sentia’s business. To secure the availability of our offerings we operate from various locations, using different contingency scenarios that can be implemented immediately in the event of major incidents. Should an incident occur we will instantly activate our Emergency Response team, which is available 24/7. The whole organisation is able to work from any location with Internet access.

During this period, we further ensure our operations through a scheme where all employees whose work assignments make it possible, work from home. 

As part of our contingency plan, Sentia’s top management meet up every morning to ensure that all operations, services etc. run smoothly. Further, all potential issues and the ongoing communications to employees and customers will be handled at these meetings.

Sentia guidelines

Sentia follows the development of the corona-pandemic closely and complies with the guidelines of the government and the Danish authorities to limit the spread of COVID-19.

We have encouraged all employees to work from home. In addition, all travel activity is on hold. Internal and external meetings will be completed through digital services such as Webex, Teams or Slack.

All Sentia employees who make regularly customer visits as well as employees working at customers, will follow the customers’ guidelines and restrictions.

Data centre COVID-19 measures

We have implemented the following precautions at all our data centres to prevent the spread of COVID-19.

Until further notice, we ask all our customers to only visit our data centres, if it is business critical.

If your work is not business-critical, we kindly ask you to postpone your visit. This also impacts planned site audits, which we would kindly ask you to postpone as well, if possible. We are asking this to prevent the spread of the Coronavirus and thereby protect our employees, customers and overall operations.

If you need to enter the site, please make your visit as short as possible and complete your tasks swiftly. 

Please follow the hygiene guidelines published by the Danish Ministry of Health (Sundhedsstyrelsen). All customers are encouraged and welcome to raise hand & eyes tickets (requests to Sentia for our presence in the data centres), but we kindly ask you to consider the level of urgency for your request, so we can help our customers in order of priority.

Currently, there are no impacts on our data centre operations. To ensure that there will be no or limited impacts to our delivery of services in the future, we have applied the following additional measures:

  • We have implemented a contingency plan for all critical roles to run the data centres 
  • All employees are running the data centre operations work from home and will only be physically present at the data centres if strictly necessary 
  • All travel is banned 
  • All face-to-face meetings are replaced with digital meetings 
  • We are doing daily risk assessment meetings to monitor and review the latest developments

We are closely monitoring the situation, assessing the risks, and taking the necessary actions to ensure the continued operation of our facilities and services. 

We will continuously update this site as the COVID-19 develops and will maintain our ongoing dialogue with our customers.

For more information, please do not hesitate to contact us.

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