Case study

SCANDLINES: flexibility from port to port

20 February 2020
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Sentia is responsible for hosting, operations, and technical consultancy at Scandlines. The collaboration reaches back to 2010 and ensures the transport company a high level of flexibility.
 
Scandlines operates two of Denmark's most essential and busiest ferry routes, which requires particular demands - not only for the sailing equipment and the crew but also for the entire IT infrastructure. The ferries sail 24/7, 365 days a year, which means there are no actual service windows for updates.
 
Sentia is responsible for hosting, operations, and technical counsel. If problems occur, they must be resolved immediately to avoid interference with the ferry operation. This requires flexibility and close collaboration between Scandlines and Sentia.
 
The collaboration includes a two-center operation with Metro Clustered SAN Infrastructure-as-a-Service with a total of approx. 250 (Windows Server, Entra ID, file/print, MS SQL). In addition to this, is the operation of the Northern European Cisco-based network, anti-virus solutions, and operational reporting with Service Delivery Manager. 
 

Sentia takes ownership

"Sentia is responsible for the primary most business-critical, while we run the services that are located locally at our locations. Sentia is responsible for our IT operations up to the application layer – we operate the systems ourselves," says Morten Irve, Chief IT Architect at Scandlines. He continues: "We experience Sentia as being very dedicated, and they steer our attention towards potential problems very well. Also, they are doing well to engage with our company and identify our needs. They take ownership. In this way, we have a little downtime on an annual basis."
Despite the complex set-up, Scandlines has a small IT organization and, therefore, flexible collaboration is essential: 
"Because Sentia and Scandlines have worked together for a long time, we know each other very well, so we are not just in a distributor/supplier relationship. We also have weekly physical meetings where we can see eye to eye and together prevent minor problems before they grow big," states Jan Valbak, Head of IT Infrastructure.
Scandlines is positioned as the symbol of historic and close cooperation between Denmark and Germany. Scandlines operates two ferry routes with high capacity and frequency and a sustainable vision for the future. The core business consists of providing an efficient and reliable transport service to both private passengers and freight customers. With over 39,000 departures distributed on seven ferries, Scandlines carried a total of 6.1 million passengers, 1.6 million passenger cars, and over 750,000 freight units in 2022 on the company's two routes Rødby-Puttgarden and Gedser-Rostock.

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