--- title: Digital Experience Management: more critical than ever description: Although IT services can look good from an IT perspective, end-users can still experience it as ‘slow’, and have a negative digital experience. image: https://resources.sentia.com/hubfs/Schermafbeelding%202021-08-13%20om%2015.19.11-1.png --- [![](https://resources.sentia.com/hubfs/LOGO/2024/SENTIA%20logo_RGB_white-yellow.svg)](https://www.sentia.com/?hsLang=en) - [Services](https://sentia.com/services/) - [IT Consulting and Support](https://sentia.com/services/it-consulting-and-support/) - [IT Consultancy](https://sentia.com/services/it-consulting-and-support/it-consultancy/) - [Service Desk and Support](https://sentia.com/services/it-consulting-and-support/service-desk-and-support/) - [Cloud Infrastructure](https://sentia.com/services/cloud-infrastructure/) - [Hybrid Cloud](https://sentia.com/services/cloud-infrastructure/hybrid-cloud/) - [Private Cloud](https://sentia.com/services/cloud-infrastructure/private-cloud/) - 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This in turn, negatively impacts business outcome, as employees will be less productive, consumers will visit the competitors’ webshop and overall satisfaction with your brand drops with all dire consequences. We can all agree that this digital user experience has become an increased factor of success or failure of any organization. By implementing a [Digital Experience Management](https://resources.sentia.com/digital-experience-monitoring?hsLang=en) (DEM) strategy, you can stay (or get back in) control.      In this whitepaper, we go further into depth on how we think Digital Experience Management should look like in the future. You will learn: - What is DEM exactly, and what types of monitoring can be deployed to your benefit? - How can you integrate DEM and what are the most common challenges? - Practical examples: what can you learn from other organizations such as Ahold Delhaize, Eneco and Van Oord that already use DEM on a daily basis? - What gains can be realized by applying DEM? How can your organization start with DEM? ### Get access to the whitepaper ## Related articles [![Digital Experience Monitoring - Get in control](https://resources.sentia.com/hubfs/Schermafbeelding%202021-08-16%20om%2012.55.33.png)](https://resources.sentia.com/increase-your-business-value-using-dem?hsLang=en) [Infographic](https://resources.sentia.com/tag/infographic) [Increase your business value using digital experience monitoring](https://resources.sentia.com/increase-your-business-value-using-dem?hsLang=en) Sentia Digital Experience Monitoring (DEM) analyses performance and gives you a comprehensive... [Read more »](https://resources.sentia.com/increase-your-business-value-using-dem?hsLang=en) [![This is how you tackle IT peak loads: testing, monitoring and scaling](https://resources.sentia.com/hubfs/thbHS%20Blog%20Image%20%28Large%20633x280%29.png)](https://resources.sentia.com/this-is-how-you-tackle-it-peak-loads-testing-monitoring-and-scaling?hsLang=en) [Article](https://resources.sentia.com/tag/article), [This is how you tackle IT peak loads: testing, monitoring and scaling](https://resources.sentia.com/this-is-how-you-tackle-it-peak-loads-testing-monitoring-and-scaling?hsLang=en) Traditional retail peaks, such as during Christmas and Valentine's Day, became even more dependent... [Read more »](https://resources.sentia.com/this-is-how-you-tackle-it-peak-loads-testing-monitoring-and-scaling?hsLang=en) ### The best news in your mailbox ## Enjoying our resources? Sign up to receive new content per mail. ## A little spark can lead to great things. 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