How do Ymonitor and Nexthink strengthen each other?

24 April 2019
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You have probably already heard of the name “Nexthink”; Ymor has been a proud partner of Nexthink for a few years now. With the Nexthink software, the user experience at each workstation is mapped out. Various Ymonitor customers now make use of both services. But what is the added value of this?

Over the past year, an increasing number of our customers have opted to deploy the Nexthink software as well as Ymonitor in their environment. But which software monitors what, and how do they strengthen each other?

Monitoring up to or into the application?

With Nexthink, the user experience is monitored up to the point when the user enters the application. For example, the number of application crashes or freezes is charted, any workstation or network delays are measured, and start-up times are recorded. This is monitored at each individual workstation and can be traced back to the user in question.

Nexthink does not monitor what the user subsequently does within the application. That’s where Ymonitor comes in. By simulating user actions from various locations, it checks whether the application is available and how it is performing. In other words, Nexthink monitors the workstation where an application is running, while Ymonitor monitors the application itself.

Apart from the user experience, Nexthink also collects information on the security status. For example, it detects malware, data leaks and activity unrelated to proxies. In addition, it can also see – based on user behaviour – which software is or is not being used, enabling savings to be made in licences or hardware. 

nexthink

The added value: Domain and impact identification

When the information from both sources is correlated, you get a more complete picture of what a user is experiencing and what may be causing that. For example, if performance deteriorates, this can be correlated with the individual workstations. This provides insight into the impact of the delay; for example, how many users are actually using this application? And how many of them are hindered by the increased response time? Combining the information also makes it easier to identify the relevant domain.

Integration of Ymonitor and Nexthink 

The data from Nexthink can be read into Ymonitor. Thanks to this integration, it is possible to click through to individual experiences from a single Ymonitor dashboard. The most import result is that a ‘single point of truth’ is created when it comes to the experience of the end user. The prevents arguments and maximises grip and control.

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