---
title: IT-løsninger med kunden i fokus 24/7
description: Læs hvordan tre forskellige B2C virksomheder har fundet opskriften til en loyal kundebase og en opadgående vækstkurve.
image: https://resources.sentia.com/hubfs/casebook%20retail%20frontpage-1.png
---

[![](https://resources.sentia.com/hubfs/LOGO/2024/SENTIA%20logo_RGB_white-yellow.svg)](https://www.sentia.com/dk?hsLang=da)

- [Services](https://sentia.com/dk/services/) 
    - [IT-rådgivning og support](https://sentia.com/dk/services/it-raadgivning-og-support/) 
          - [IT konsulenter](https://sentia.com/dk/services/it-raadgivning-og-support/it-konsulenter/)
          - [Service Desk og Support](https://sentia.com/dk/services/it-raadgivning-og-support/service-desk-og-support/)
    - [Cloud-infrastruktur](https://sentia.com/dk/services/cloud-infrastruktur/) 
          - [Hybrid Cloud](https://sentia.com/dk/services/cloud-infrastruktur/hybrid-cloud/)
          - [Private cloud](https://sentia.com/dk/services/cloud-infrastruktur/private-cloud/)
          - [Open Sentia Cloud](https://sentia.com/dk/services/cloud-infrastruktur/open-sentia-cloud/)
          - [Microsoft Azure](https://sentia.com/dk/services/cloud-infrastruktur/microsoft-azure/)
          - [Amazon Web Services](https://sentia.com/dk/services/cloud-infrastruktur/amazon-web-services/)
          - [Google Cloud Platform](https://sentia.com/dk/services/cloud-infrastruktur/google-cloud-platform/)
          - [AI Infrastrukturplatform](https://sentia.com/dk/services/cloud-infrastruktur/ai-infrastrukturplatform/)
    - [Cloud Management](https://sentia.com/dk/services/cloud-management/) 
          - [Cloud drift](https://sentia.com/dk/services/cloud-management/cloud-drift/)
          - [Cloud-økonomistyring](https://sentia.com/dk/services/cloud-management/cloud-oekonomistyring/)
          - [Cloud-sikkerhed](https://sentia.com/dk/services/cloud-management/cloud-sikkerhed/)
    - [Modern Workplace](https://sentia.com/dk/services/modern-workplace/) 
          - [M365 Health Check](https://sentia.com/dk/services/modern-workplace/m365-health-check/)
          - [Microsoft 365](https://sentia.com/dk/services/modern-workplace/microsoft-365/)
          - [License Management](https://sentia.com/dk/services/modern-workplace/license-management/)
          - [Identity and Access Management](https://sentia.com/dk/services/modern-workplace/identity-and-access-management/)
          - [Device Management](https://sentia.com/dk/services/modern-workplace/device-management/)
    - [Netværk](https://sentia.com/dk/services/netvaerk/) 
          - [Secure Branch Office](https://sentia.com/dk/services/netvaerk/secure-branch-office/)
          - [Managed Network](https://sentia.com/dk/services/netvaerk/managed-network/)
          - [Managed WiFi](https://sentia.com/dk/services/netvaerk/managed-wifi/)
          - [Managed Network Security](https://sentia.com/dk/services/netvaerk/managed-network-security/)
          - [Connectivity](https://sentia.com/dk/services/netvaerk/connectivity/)
          - [WiFi Site Survey](https://sentia.com/dk/services/netvaerk/wifi-site-survey/)
    - [IT-sikkerhed](https://sentia.com/dk/services/it-sikkerhed/) 
          - [Managed Detection & Response](https://sentia.com/dk/services/it-sikkerhed/managed-detection-response/)
          - [Anti-DDoS](https://sentia.com/dk/services/it-sikkerhed/anti-ddos/)
          - [Sårbarhedsscan](https://sentia.com/dk/services/it-sikkerhed/saarbarhedsscan/)
          - [Databeskyttelse](https://sentia.com/dk/services/it-sikkerhed/databeskyttelse/)
          - [Security Management](https://sentia.com/dk/services/it-sikkerhed/security-management/)
    - [Digital Performance Management](https://sentia.com/dk/services/digital-performance-management/) 
          - [Observability](https://sentia.com/dk/services/digital-performance-management/observability/)
          - [Digital Employee Experience](https://sentia.com/dk/services/digital-performance-management/digital-employee-experience/)
          - [Digital Experience Monitoring](https://sentia.com/dk/services/digital-performance-management/digital-experience-monitoring/)
          - [Synthetic Monitoring](https://sentia.com/dk/services/digital-performance-management/synthetic-monitoring/)
          - [Troubleshooting](https://sentia.com/dk/services/digital-performance-management/troubleshooting/)
          - [AIOps](https://sentia.com/dk/services/digital-performance-management/aiops/)
- [Brancher](https://sentia.com/dk/brancher/) 
    - [Finans & Forsikring](https://sentia.com/dk/brancher/finans-forsikring/)
    - [Transport & logistik](https://sentia.com/dk/brancher/transport-logistik/)
    - [Sundhed & Medicinal](https://sentia.com/dk/brancher/sundhed-medicinal/)
    - [Fremstilling & Produktion](https://sentia.com/dk/brancher/fremstilling-produktion/)
    - [Offentlig sektor](https://sentia.com/dk/brancher/offentlig-sektor/)
    - [Software & teknologiudbydere](https://sentia.com/dk/brancher/software-teknologiudbydere/)
- [Sentia](https://sentia.com/dk/sentia/om-os/) 
    - [Om os](https://sentia.com/dk/sentia/om-os/)
    - [Nyheder](https://resources.sentia.com/dk/tag/news)
    - [Presse](https://resources.sentia.com/dk/tag/press)
    - [Karriere](https://sentia.com/dk/sentia/karriere/) 
          - [Ledige stillinger](https://sentia.com/dk/sentia/karriere/ledige-stillinger/)
    - [Kontakt os](https://sentia.com/dk/sentia/kontakt/)
- [Ressourcer](https://resources.sentia.com/dk) 
    - [Kundecases](https://resources.sentia.com/dk/tag/case-study)
    - [E-bøger](https://resources.sentia.com/dk/tag/e-bog)
    - [Artikler](https://resources.sentia.com/dk/tag/article)
    - [Events](https://resources.sentia.com/dk/tag/event)
- [Support](https://sentia.com/dk/support/)

[Kontakt os](https://sentia.com/dk/sentia/kontakt)

###### [E-bog](https://resources.sentia.com/dk/tag/e-bog)

# IT-løsninger med kunden i fokus 24/7

2 oktober 2020

SHARE <https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fresources.sentia.com%2Fdk%2Fit-l%C3%B8sninger-med-kunden-i-fokus-24%2F7> <https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fresources.sentia.com%2Fdk%2Fit-l%C3%B8sninger-med-kunden-i-fokus-24%2F7&url=https%3A%2F%2Fresources.sentia.com%2Fdk%2Fit-l%C3%B8sninger-med-kunden-i-fokus-24%2F7&source=tweetbutton&text=IT-l%C3%B8sninger+med+kunden+i+fokus+24%2F7> <https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fresources.sentia.com%2Fdk%2Fit-l%C3%B8sninger-med-kunden-i-fokus-24%2F7&title=IT-l%C3%B8sninger+med+kunden+i+fokus+24%2F7&summary=Hent+inspiration+til+en+forst%C3%A6rket+...>

![](https://resources.sentia.com/hubfs/casebook%20retail%20frontpage-1.png)

## Hent inspiration til en forstærket IT-strategi

**Tre B2C virksomheder fortæller hvordan de har knækket koden til en opadgående vækstkurve, hvor en stabil IT-platform spiller en afgørende rolle.**

Onlinehandel og ændrede forbrugsvaner har skabt et øget pres i detail branchen. Konkurrencen er hård og det er svært at fastholde kundeloyalitet, når den nye konkurrent lurer lige om hjørnet*.* En stor del af shopping foregår efterhånden online, og derfor er hastighed, fleksibilitet og oppetid uomgængelige krav i din omni-channel strategi, hvor det handler om at tænke digitalisering ind i de fysiske forretninger. 

Vores nye casebook sætter fokus på nogle af de virksomheder, der har skabt sig en konkurrencedygtig forretning, hvor vækstkurven går opad. Nøglen til succes ligger nemlig ikke kun i den ydelse der leveres, men i høj grad også hvordan den leveres - og her spiller en agil og stabil IT-infrastruktur en helt central rolle. 

**Download vores e-bog og få indsigt i: **

| ![icon-We operate your cloud@2x](https://resources.sentia.com/hs-fs/hubfs/Icons/Honey/icon-We%20operate%20your%20cloud@2x.png?width=54&name=icon-We%20operate%20your%20cloud@2x.png) | Branchens aktuelle udfordringer |
| --- | --- |
| ![Fully Managed Workplace](https://resources.sentia.com/hs-fs/hubfs/Icons/Honey/Fully%20Managed%20Workplace.png?width=54&name=Fully%20Managed%20Workplace.png) | Mulighederne for digitalisering |
| ![Secure Access](https://resources.sentia.com/hs-fs/hubfs/Icons/Honey/Secure%20Access.png?width=56&name=Secure%20Access.png) | Nøglen til en loyal kundebase |

 

 

## Download casebook

![casebook image](https://resources.sentia.com/hs-fs/hubfs/casebook%20image.png?width=298&name=casebook%20image.png)

## Relaterede artikler

[![DORA: Hvordan tager I næste skridt i processen](https://resources.sentia.com/hubfs/DORA%20artikel%20banner_wepb-1.webp)](https://resources.sentia.com/dk/dora-hvordan-tager-i-n%C3%A6ste-skridt-i-processen?hsLang=da)

[Artikel](https://resources.sentia.com/dk/tag/artikel)

[DORA: Hvordan tager I næste skridt i processen](https://resources.sentia.com/dk/dora-hvordan-tager-i-n%C3%A6ste-skridt-i-processen?hsLang=da)

For virksomheder, der allerede er i gang med at implementere kravene i DORA (Digital Operational...

[Læs mere »](https://resources.sentia.com/dk/dora-hvordan-tager-i-n%C3%A6ste-skridt-i-processen?hsLang=da)

[![EU-lovgivning: Kom godt i gang med DORA og NIS2](https://resources.sentia.com/hubfs/Artikel%20banner2.png)](https://resources.sentia.com/dk/eu-lovgivning-kom-godt-i-gang-med-dora-og-nis2?hsLang=da)

[Artikel](https://resources.sentia.com/dk/tag/artikel)

[EU-lovgivning: Kom godt i gang med DORA og NIS2](https://resources.sentia.com/dk/eu-lovgivning-kom-godt-i-gang-med-dora-og-nis2?hsLang=da)

Kravene i DORA forordningen kan virke uoverskuelige, især for virksomheder, der ikke tidligere har...

[Læs mere »](https://resources.sentia.com/dk/eu-lovgivning-kom-godt-i-gang-med-dora-og-nis2?hsLang=da)

### Få et forspring med Sentia News

## Finder du vores ressourcer interessante? Tilmeld dig og vær den første til at modtage nyt indhold.

## Du har en vision. Vi hjælper dig med at realisere den.

Kontakt os ved brug af formularen, [sales.dk@sentia.com](mailto:sales.dk@sentia.com) eller via +45 33 36 63 00

[![Få et forspring »](https://no-cache.hubspot.com/cta/default/4944525/a66ebacd-05b9-4d62-96a4-5e9b8216541c.png)](https://cta-redirect.hubspot.com/cta/redirect/4944525/a66ebacd-05b9-4d62-96a4-5e9b8216541c)

![SENTIA logo_RGB_white-yellow](https://sentia.com/static/img/logo-sentia.svg)

 

##### Navigation

---

- [Forside](https://sentia.com/)
- [Løsninger](https://sentia.com/dk/loesninger/)
- [Brancher](https://sentia.com/dk/brancher/)
- [Teknologi](https://sentia.com/dk/teknologi/)
- [Ressourcer](https://resources.sentia.com/dk)
- [Om os](https://sentia.com/dk/sentia/om-os/)
- [Kontakt os](https://sentia.com/dk/sentia/kontakt/)
- [Support](https://sentia.com/dk/support/)

##### Anerkendelser

---

![azure-expert2x](https://resources.sentia.com/hs-fs/hubfs/azure-expert2x.png?width=153&name=azure-expert2x.png)

![microsoft-partner](https://resources.sentia.com/hs-fs/hubfs/microsoft-partner.png?width=259&name=microsoft-partner.png)

![aws](https://resources.sentia.com/hs-fs/hubfs/aws.png?width=153&name=aws.png)

![veeam-1](https://resources.sentia.com/hs-fs/hubfs/veeam-1.png?width=153&name=veeam-1.png)

##### Addresser

---

**Copenhagen Region**  
Industriparken 32  
2750 Ballerup  
Denmark

**Odense**  
Møllekajen 7, 1.   
5000   
Odense C

**Aarhus**  
Hedeager 1  
8200  
Aarhus N

**Budapest**  
Dombóvári út 27  
1117  
Budapest

##### Information

---

Telefon: (+45) 33 36 63 00

<https://www.linkedin.com/company/sentia-dk/> <https://www.facebook.com/sentiadenmark/> <https://www.youtube.com/channel/UCjLeBjTl8_NSJZ7e7Xp0FCw>

© Copyright 2026

- [Sentia](https://sentia.com/)
- [Sitemap](https://sentia.com/dk/site-map/)
- [Privacy policy](https://sentia.com/dk/privatlivspolitik-og-cookies)
- [Forretningsbetingelser](https://sentia.com/dk/forretningsbetingelser)
- [Ansvarsfraskrivelse](https://sentia.com/dk/ansvarsfraskrivelse)

```json
{
  "@context" : "http://schema.org",
  "@type" : "Blog",
  "author" : {
    "@type" : "Person",
    "name" : "Casper Hansen"
  },
  "dateModified" : "2022-04-12T05:19:08+0000",
  "datePublished" : "2020-10-02T06:15:09+0000",
  "description" : "Hent inspiration til en forstærket IT-strategi Tre B2C virksomheder fortæller hvordan de har knækket koden til en opadgående vækstkurve, hvor en stabil IT-platform spiller en afgørende rolle.",
  "headline" : "IT-l&oslash;sninger med kunden i fokus 24/7",
  "image" : {
    "@type" : "ImageObject",
    "url" : "https://resources.sentia.com/hubfs/casebook%20retail%20frontpage-1.png"
  },
  "mainEntityOfPage" : {
    "@id" : "https://resources.sentia.com/dk/it-løsninger-med-kunden-i-fokus-24/7",
    "@type" : "blog"
  },
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "height" : 52,
      "url" : "https://blog.sentia.com/hubfs/LOGO/Logo%20horizontal_hubspot.png",
      "width" : 200
    },
    "name" : "Sentia"
  }
}
```